Delivery & Pick Up Policy

Sample Delivery & Pick Up

Sample Information

• All our Samples are convenient 200×200 mm size.
• Samples are shipped from our Sydney warehouse.
• Please allow 2-3 business days for delivery.

Pick Up: Free

Australia-Wide Delivery

• 1-4 samples: $29.50
• 5-7 samples: $39.50

Order Delivery

Processing time

Orders are processed within 24 Business Hours.

Delivery Time

• Metro Areas: 2-3 business days
• Regional Areas: 4-8 business days
• For an exact delivery timeline, please contact us.

Delivery Options 

• Warehouse Pickup: Samples or orders can be picked up from our Sydney, Brisbane, and Melbourne warehouses.
• Regional Areas: 4-8 business days
• Delivery: Available to NSW, QLD, VIC, and other Australian locations.

Delivery Methods 

• Truck-Mounted Forklift
• Truck-Mounted Crane (HIAB)
• Tailgate (Truck + Pallet Jack)

Delivery Charges

We work with third-party shipping partners to ensure on-site deliveries. Contact us with your preferred delivery method to know the exact delivery charges.

Order Pick Up

We do not facilitate same-day pickup from our warehouse. Our order processing time is usually 24 hours. Our consultants will coordinate and share the pick-up code with you in advance for smooth processing.

Please arrive before 3:30 PM on the pickup date at our warehouse for the collection of the order.

Pick Up Hours

Weekdays – 9:00 AM – 3:30 PM

Saturday – 9:00 AM – 1:00 PM (Limited Access)

Sunday – Closed