Return & Refund Policy
PRODUCT EXAMINATION, CLAIMS, OR RETURNS
The Buyer must inspect the Goods at the time delivery for any damage, defect in colour, quantity, or quality. Any concern shall be reported in writing within 48 hours of receiving the Goods. No claims or returns will be accepted once the Goods are installed, or have been unpacked, classified as rejected or discontinued product lines by Stone Centre, or sold in sale/clearance by Stone Centre, or specially obtained, imported, or custom order (Size, Thickness, Colour) to order for the Buyer, or otherwise without the prior written approval from Stone Centre.
If the Buyer has any concern about the product delivered, then the Buyer shall share the evidence of concern in form of videos or pictures. The Buyer is advised to not open the remaining pallets or take out the rest of the Goods from the pallet in case of any defect spotted by the Buyer. Upon receiving the video/photo evidence, Stone Centre shall direct the Buyer on further action. In case of non-compliance with the above-mentioned clause and if the entire content of the pallet is taken out, it shall be deemed accepted. If the customer uses the Goods beyond the initial receipt, it shall be deemed that the Goods conform to the relevant order and are fit for the purpose for which they are intended. The Buyer must separate and hold the Goods subject to any such claim and be available for inspection by Stone Centre.
Unless where otherwise agreed, any returns must have the explicit consent of Stone Centre and will incur a 25% (Minimum $350) handling charge/restocking fee. Transport for return of Goods is to be organised and paid for by the customer no matter whether it was picked by the Buyer or delivered by Stone Centre.
Custom orders cannot be cancelled or returned under any circumstances and the Buyer is liable to pay 100% of the Goods amount to Stone Centre.
*Returns will not be accepted where Goods are damaged or broken in any way, shape, or form and the lot has been finished or sold. All returns must be authorised by Stone Centre. No refund for ‘Incorrect Choice’ or ‘Change of Mind’. Stone Centre reserves the right not to accept any product that has been delivered to the site and has been unpacked. Stone Centre doesn’t take responsibility or any liability for reselling the Goods and any commitment made to the customer on behalf of the product or Stone Centre.
ORDER CANCELLATION
The Buyer may cancel the full or partial order by giving a notice in writing to Stone Centre. In the event of cancellation, the deposits paid are non- refundable. Custom orders cannot be cancelled, as these orders are custom orders specified to the Buyer’s need and project. In the event, you no longer want the product, any monies paid will not be refunded. In addition to this, Stone Centre will still require full payment for the product in question, whether you decide to take delivery of it or not. Full payment must be made for Goods once arrived at Stone Centre’s warehouse, irrespective of any time frames given. Stone Centre will store the Goods for a maximum of 2 weeks after arrival in the warehouse. and there will be a storage charge of $7/pallet/week post 2 weeks of arrival which the Buyer has to pay before collecting the Goods from the warehouse or requesting Stone Centre to deliver.